Privacy Policy

Last updated: 30 September 2026

Unfound (“Unfound”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, services, community matching features, communications and related products (collectively, the “Services”).

1. Information We Collect

We may collect information that you provide directly to us, including:

• Your name

• Email address

• Phone number

• City or general location

• Age or age range, where relevant

• Languages spoken or being learned

• Interests, activities and preferences

• Availability and meetup preferences

• Community or partner organisation you joined through

• Responses to questionnaires, surveys and feedback forms

• Communications you send to us

• Information required to create or manage your account

We may also collect information about how you interact with our Services, including device information, browser information, IP address, pages visited, links clicked and other usage or analytics information.

2. Matching and Community Features

Unfound helps connect people into small groups or communities based on information such as location, language, interests, preferences and availability.

Information you provide may therefore be used to determine suitable matches and facilitate introductions between users.

When you are matched with other users, we may share limited information necessary to facilitate the introduction, such as your first name, relevant interests, language preferences or other information associated with the match.

We will not intentionally share information with other users that is not reasonably necessary for providing the matching or community experience.

3. WhatsApp and Other Communications

Our Services may use WhatsApp, email, SMS or other communication platforms to communicate with you and facilitate introductions or group interactions.

If you choose to participate through WhatsApp or another third-party communication service, information associated with your use of that service may also be processed according to that provider's own privacy policy and terms.

Depending on the feature being used, your name, phone number, profile information or messages may be visible to other participants in a group or conversation.

4. Payments

If you purchase a subscription or other paid service, payments may be processed by third-party payment providers such as Stripe.

We generally do not directly store complete payment card details. Payment providers may collect and process your payment information in accordance with their own privacy policies and security practices.

We may receive information relating to your payment, such as your payment status, subscription status, transaction amount and transaction identifier.

5. How We Use Your Information

We may use personal information to:

• Provide, operate and improve the Services

• Create and manage user accounts

• Match users with other people or groups

• Facilitate introductions, meetups and community participation

• Process subscriptions and payments

• Communicate with you about your account or the Services

• Send reminders, matching notifications and service updates

• Provide customer support

• Understand how people use the Services

• Conduct research, analytics and product development

• Detect fraud, misuse or security issues

• Comply with legal and regulatory obligations

• Send marketing communications where permitted by law

You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided or by contacting us.

6. Partner Communities

Unfound may provide its Services in partnership with community organisations, clubs, businesses, event organisers or other partners.

If you access Unfound through one of these partners, we may receive information from or share limited information with that partner where necessary to operate the service, administer the partnership, understand participation or provide support.

We will only use or disclose personal information for purposes reasonably connected with providing the Services, our relationship with you, or as otherwise permitted or required by law.

7. Service Providers

We may use third-party service providers to operate our Services, including providers of:

• Website hosting

• Cloud infrastructure and databases

• Payment processing

• Messaging and communications

• Email delivery

• Analytics

• Customer support

• Forms and surveys

• Automation and workflow tools

• Artificial intelligence and software services

These providers may process personal information on our behalf where necessary to provide their services to us.

Some providers may store or process information outside your country of residence.

8. Artificial Intelligence and Automated Processing

We may use automated systems and artificial intelligence technologies to assist with functions such as matching users, analysing preferences, generating recommendations, processing responses and improving our Services.

Automated tools may process information you provide to us for these purposes.

We take reasonable steps to limit the information provided to third-party technology providers to what is reasonably necessary for the relevant function.

9. Cookies and Analytics

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage and improve the user experience.

We may also use third-party analytics services.

You may be able to control certain cookies through your browser settings or through any cookie controls made available on our website.

10. How We Share Information

We may disclose personal information:

• To users you are matched or grouped with, where necessary to provide the Services

• To community partners where reasonably necessary to operate the relevant program or partnership

• To service providers acting on our behalf

• Where you have consented to the disclosure

• Where required or authorised by law

• To protect the rights, safety or security of Unfound, our users or others

• In connection with a merger, acquisition, financing, restructuring or sale of all or part of our business

We do not sell your personal information to third parties for their independent marketing purposes.

11. Data Security

We take reasonable technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no online service, database or method of electronic transmission can be guaranteed to be completely secure.

12. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, fulfil the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes and enforce our agreements.

Information that is no longer reasonably required may be deleted, anonymised or securely retained where required by law.

13. Your Choices and Rights

Depending on where you live, you may have rights relating to your personal information, including rights to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information

• Withdraw consent where processing is based on consent

• Object to or restrict certain uses of your information

• Opt out of marketing communications

To make a privacy request, contact us using the details below.

We may need to verify your identity before completing certain requests.

14. Children

Our Services are not intended for children under 18 unless we expressly state otherwise for a particular service.

We do not knowingly collect personal information from children in circumstances where we are not legally permitted to do so.

15. International Users

Unfound may provide Services to users in multiple countries.

Your information may therefore be transferred to, processed or stored in countries other than the country where you live. Privacy and data protection laws may differ between jurisdictions.

Where required, we take reasonable steps to ensure that personal information transferred internationally receives appropriate protection.

16. Third-Party Links and Services

Our Services may contain links to websites, applications or services operated by third parties.

We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, technology, business practices or legal requirements.

The updated version will be published on our website with a revised “Last updated” date.

18. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or your personal information, please contact:

Unfound

Email: subscriptions@hellounfound.com

Website: hellounfound.com